Lazada Indonesia

Lazada, salah satu platform e-commerce terbesar di Asia Tenggara, terus berkembang pesat dengan misi untuk membuat belanja online lebih mudah dan menyenangkan bagi semua orang. Dengan berbagai produk yang beragam dan pengalaman belanja yang inovatif, Lazada telah menjadi pilihan utama bagi jutaan pelanggan di seluruh Indonesia dan wilayah sekitarnya.

Saat ini, Lazada membuka peluang bagi individu-individu berbakat yang ingin bergabung dengan tim. Apakah kamu memiliki passion di bidang pemasaran, teknologi, layanan pelanggan, atau logistik? Lazada menawarkan beragam posisi yang dapat membantu kamu mengembangkan karier di dunia e-commerce yang dinamis dan penuh tantangan.

Daftar Lowongan Kerja Lazada

Jika kamu siap untuk menghadapi tantangan baru dan berkontribusi pada transformasi industri e-commerce, jangan ragu untuk melamar. Temukan lowongan kerja yang sesuai dengan minat dan keahlian di Lazada, dan ambil langkah pertama menuju masa depan yang lebih cerah di dunia digital.

Senior Manager, Business Development Logistics

Responsibilities

  • Develop and execute sales strategy to achieve revenue and client-base growth objectives
  • Identify and develop new business opportunities through networking, cold calling, and other lead generation strategies
  • Pitch products or services to potential clients and effectively communicate the value proposition
  • Build and maintain relationships with key decision-makers to drive sales growth
  • Managing the entire sales pipeline journey from prospecting, closing opportunities, creating & reviewing necessary business case proposals and track progress towards targets
  • Collaborate within cross-function alignment between clients, commercial team, operation & related team to drive clients onboarding process faster and further
  • Manage channels to ensure effective coverage of assigned target customer segments
  • Alignment with current updates on Logistics industry and potential target marker industry
  • Co-draft and review contracts to match with corporate’s need
  • Provide updates on sales funnel, forecast, and account status
  • Strong negotiation and closing skills with excellent communication and presentation skills; able to build, maintain and leverage positive relationships with both internal and external stakeholders

Qualifications

  • Proven experience in business development, sales, or a related field is preferred. Approximately 5-7 years’ relevant experience in Sales & Business Development Industry
  • Having logistics sales background
  • Excellent quantitative and qualitative analytical skills with a proven ability to think innovatively and resourcefully to get the customer through to onboarding
  • Have good critical thinking, judgement, decision making and problem solving skills as part of ability to connect the dots based on data
  • Customer-driven and result-oriented. Think beyond one’s areas to manage cross-functional implications. Aggressive, persistent, proactive

Senior Manager, Logistics Customer Experience

Responsibilities

  • Establish Customer Service Processes: Develop and implement best practices for customer service processes, ensuring alignment with the company’s vision and values.
  • Client Experience and Satisfaction: Regularly monitor and assess client feedback, responding Proactively to inquiries and complaints while maintaining high customer satisfaction levels.
  • Collaborate with Business and Operations Teams: Work closely with cross-functional teams to identify bottlenecks in service delivery, recommend actionable solutions, and streamline operations to enhance the customer experience.
  • BPO and Customer Service Team Setup: Identify and source required resources for BPO operations, including selecting and setting up customer service departments that meet operational needs and quality standards.
  • Conduct Satisfaction Surveys: Design and execute satisfaction surveys for both sellers and buyers to collect feedback, analyze results, and develop improvement strategies based on findings.
  • Performance Metrics: Establish KPIs and performance metrics to track customer service effectiveness and efficiency, adjusting strategies as needed to meet organizational goals.
  • Training and Development: Lead training initiatives for customer service staff to ensure they are equipped with the necessary tools and knowledge to provide exceptional service.
  • Customer Journey Mapping: Analyze and map the customer journey to identify and eliminate pain points, ensuring a smooth and positive experience for all clients.

Qualifications

  • Bachelor’s degree in Business Administration, Logistics, or a related field; Master’s degree preferred.
  • Minimum of 5 years experience in customer experience management, particularly in logistics, supply chain, or a similar industry.
  • Proven experience in establishing customer service processes and leading a team.
  • Strong analytical skills with the capability to interpret data and derive actionable insights.
  • Excellent communication and interpersonal skills, with a customer-centric mindset.
  • Ability to thrive in a fast-paced environment and manage multiple priorities.
  • Fluency in Bahasa, English – ability / fluency in Chinese language will be a plus.

Associate, Business Process Outsourcing (BPO)

Responsibilities

  • Develop and implement a performance monitoring system for BPO agents that tracks key metrics including ticket resolution time, SLA adherence, and customer satisfaction.
  • Conduct weekly data reviews to analyze performance metrics and identify trends, providing actionable insights to management.
  • Design and implement a quality assurance process to regularly evaluate a sample of tickets managed by BPO agents.
  • Create and maintain a checklist for assessing the quality of ticket responses and resolutions, ensuring they align with established standards.
  • Establish a structured feedback loop between BPO agents and internal teams to facilitate communication and address common challenges.
  • Analyze feedback to pinpoint training needs and areas for improvement, collaborating with relevant teams to develop and deliver training programs.
  • Work closely with cross-functional teams to identify opportunities for process improvements and implement best practices in ticket handling.
  • Assist in the onboarding process for new BPO agents, ensuring they are familiar with performance expectations and quality standards.
  • Facilitate periodic training sessions to address skill gaps and enhance agent performance.

Requirements

  • Bachelor’s degree in Business Administration, Management, or a related field preferred.
    1-2 years of experience in a BPO environment or customer service role, with a focus on performance monitoring or quality assurance being advantageous.
  • Strong analytical skills with the ability to interpret data and metrics effectively.
  • Excellent written and verbal communication skills (English and Indonesia).
  • Proficiency in performance monitoring tools, customer service software, and Microsoft Excel.
  • Detail-oriented with a strong commitment to quality and continuous improvement.
  • Ability to work collaboratively in a team environment while also demonstrating independence.
  • Adaptability to changing priorities in a fast-paced setting.
  • Familiarity with data analysis tools (e.g., Excel, Power BI) and CRM systems is preferred.
  • Willing to placed in JABODETABEK area.

Executive Assistant (Mandarin Speaking)

Responsibilities

  • Administrative Support & Calendar Management: Maintain and coordinate schedules, including meetings (agenda creation, note-taking, and follow-up on action items), appointments, and travel arrangements for CEO/Head of Department’s.
  • Communication: Serve as the primary point of contact for internal and external communications, including emails, phone calls, and correspondence of Senior Management Team/CEO Meeting.
  • Project Support: Assist with particular project planning, tracking progress, and preparing reports or presentations as needed.
  • Event Planning: Organize and manage company events, meetings, or conferences as directions of CEO.
  • Travel Arrangements: Plan and coordinate travel itineraries, accommodations, and transportation for executives.
  • Budget Tracking: Assist with budget of General management and particular expense reporting.
  • Confidentiality: Handle sensitive information with discretion and professionalism.
    Other assignments delegated based on necessity.

Requirements

  • Bachelor’s Degree: Preferred in Business Administration, Management, or a related field.
  • Previous Experience: 2-3 years in an administrative or executive assistant role.
  • Industry Experience: Familiarity with the logistics or e-commerce industry.
  • Excellent communication skills in Mandarin, English, and Bahasa.

Senior Manager, Business Solutions (Mandarin Speaking)

Responsibilities

  • Act as the primary point of contact for large or strategic clients.
  • Build, maintain, and strengthen long-term client relationships, aligning their goals with our services.
  • Actively listen to clients’ needs, offering tailored solutions to address their logistics challenges.
  • Strategic Account Planning.
  • Develop customized strategies for each key client to drive growth, improve retention, and resolve logistics challenges.
  • Collaborate with clients to forecast their business needs and align these with the company’s service offerings.
  • Coordinate closely with internal departments (product, operations, finance, and strategy) to ensure that client requirements are met.
  • Create and draft tailored logistics solutions that integrate various departments and services to meet client needs.
  • Act as the liaison between clients and internal teams, ensuring seamless service delivery and clear communication.
  • Performance Monitoring & Reporting
  • Track and analyze key performance metrics (KPIs, SLAs) related to service delivery, and propose actionable improvements.
  • Conduct regular business reviews with clients to ensure satisfaction and address potential issues proactively.
  • Manage and resolve service-related issues, preventing escalations by taking a proactive approach to problem-solving.
  • Work with relevant teams to ensure prompt service recovery and maintain high levels of client trust.
  • Oversee contract renewals, pricing negotiations, and ensuring the financial health of client accounts.
  • Ensure profitability by structuring well-negotiated service agreements aligned with the company’s goals.

Requirements

  • Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field (Master’s degree preferred).
  • Fluency in Mandarin (Chinese) is mandatory.
  • At least 5+ years of experience in Key Account Management, Client Relationship Management, or similar roles, preferably in logistics or a related industry.
  • Demonstrated experience in managing large, complex client accounts, driving revenue growth, and solving operational challenges.
  • Experience working with cross-functional teams in a high-paced environment.
  • Proven leadership experience, including the ability to develop and mentor high-performing teams.
  • Strong financial acumen, with experience in contract negotiation and profitability management.

Manager, Logistics Customer Experience

Responsibilities

  • Establish Customer Service Processes: Develop and implement best practices for customer service processes, ensuring alignment with the company’s vision and values.
  • Client Experience and Satisfaction: Regularly monitor and assess client feedback, responding Proactively to inquiries and complaints while maintaining high customer satisfaction levels.
  • Collaborate with Business and Operations Teams: Work closely with cross-functional teams to identify bottlenecks in service delivery, recommend actionable solutions, and streamline operations to enhance the customer experience.
  • BPO and Customer Service Team Setup: Identify and source required resources for BPO operations, including selecting and setting up customer service departments that meet operational needs and quality standards.
  • Conduct Satisfaction Surveys: Design and execute satisfaction surveys for both sellers and buyers to collect feedback, analyze results, and develop improvement strategies based on findings.
  • Performance Metrics: Establish KPIs and performance metrics to track customer service effectiveness and efficiency, adjusting strategies as needed to meet organizational goals.
  • Training and Development: Lead training initiatives for customer service staff to ensure they are equipped with the necessary tools and knowledge to provide exceptional service.
  • Customer Journey Mapping: Analyze and map the customer journey to identify and eliminate pain points, ensuring a smooth and positive experience for all clients.

Qualifications

  • Bachelor’s degree in Business Administration, Logistics, or a related field.
  • Minimum of 4 years experience in customer experience management, particularly in logistics, supply chain, or a similar industry.
  • Proven experience in establishing customer service processes and leading a team.
  • Strong analytical skills with the capability to interpret data and derive actionable insights.
  • Excellent communication and interpersonal skills, with a customer-centric mindset.
  • Ability to thrive in a fast-paced environment and manage multiple priorities.
  • Fluency in Bahasa, English – ability / fluency in Chinese language will be a plus.
Batas Akhir Melamar: Tidak ada

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